Surrey Turf • Quality Guarantee

Rye Turf Returns & Quality Policy

Our turf is freshly cut, premium-grade, and delivered for immediate laying. If it does not arrive in 100% perfect condition, we replace or refund without hesitation.

When We Accept Returns

We guarantee 100% healthy, green, fresh rye turf on arrival. Returns or refunds apply if your order arrives:

  • Yellowed, dry, or spoiled
  • Damaged during transport
  • Incorrect to what was ordered

All issues must be reported within 24 hours of delivery to ensure freshness verification.

What Cannot Be Returned

  • Turf that has been laid or heavily handled after delivery
  • Turf left rolled, unwatered, or stored incorrectly
  • Claims made after the 24-hour freshness window

How to Request a Return

  1. Email us at info@surreyturf.co.uk within 24 hours
  2. Include photos of the turf and your order number
  3. Our team assesses and authorises replacement or refund

Refunds are processed within 3–5 business days.

Exchanges

Faulty or incorrect turf is replaced with fresh-cut rolls at no cost.

Our standard is simple: if it's not perfect, we put it right.

Return Window Must be reported within 24 hours of delivery.
Return Costs If the issue is quality-related, Surrey Turf covers all return or replacement costs.
Contact Email: info@surreyturf.co.uk
Phone: 07754271410
Website: surreyturf.co.uk/contact